When will my order be delivered?
Your order will usually reach you in 3 to 7 working days, depending on your pincode. Once we ship it, you’ll get a tracking link so you can follow the delivery in real time.
Can I return my product?
We only accept returns if the product arrives damaged or if you received the wrong item. For any issues, share an unboxing video within 24 hours so we can arrange a replacement. We don’t accept change-of-mind returns.
I would like to speak with the customer service. How can I get in touch?
You can reach our customer support through WhatsApp or email. Just message us on our support number or write to us at support@houseofcaurelle.com and we’ll help you right away.
What can I do if my item (or part of it) is damaged?
We only accept returns if the product arrives damaged or if you received the wrong item. Please share an unboxing video within 24 hours of delivery so we can arrange a replacement. Change-of-mind returns are not accepted.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS/Whatsapp. Use it on the courier’s website to follow your delivery.
Do you ship internationally?
We currently ship within India only. For international orders, email us at support@houseofcaurelle.com or DM us on Instagram.
Can I change my delivery address after placing an order?
If your order hasn’t shipped yet, contact our support team immediately. We’ll do our best to update the address, but we cannot guarantee changes once the order has been dispatched.